Delivery

Mainland UK Delivery

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. 

We offer FREE standard delivery to UK Mainland orders over £30

Orders Under £30

Method Delivery Time Tracked Signed For Cost ex VAT
Royal Mail Standard Delivery 2 - 5 Working Days No No

£1.25 Under 100g

£2.75 Over 100g

Royal Mail First Class Delivery 1 - 2 Working Days No No

£2.50 Under 100g

£4.45 Over 100g

Royal Mail First Class Delivery 1 - 2 Working Days No Yes

£3.90 Under 100g

£5.85 Over 100g

Next Working Day (Order by 11am) 

Next Working Day If Ordered Before 11am Mon-Fri

Excluding Bank Holidays & Strike days

Yes Yes

£9.95

 

Orders over £30

Method Delivery Time Tracked Signed For Cost ex VAT
Royal Mail Standard Delivery 2 - 5 Working Days No No

FREE

Royal Mail First Class Delivery 1 - 2 Working Days No No

£1.50

Royal Mail First Class Delivery Signed For 1 - 2 Working Days No Yes

£2.75

Next Working Day IF ORDERED 

BEFORE 11am

Next Working Day If Ordered Before 11am Mon-Fri

Excluding Bank Holidays & Strike days

Yes Yes £5.95

*Please note: Orders over £30 will automatically be sent using tracked/signed for service. For Express Delivery we use both Royal Mail and UK Mail depending on weight.

European Delivery

 

Delivery Option Delivery Time Tracked Signed For Cost
Royal Mail (Orders up to £20) On Location On Location On Location £11.90
Royal Mail (Orders between £20 - £40) On Location On Location On Location £16.50
Royal Mail (Orders over £40) On Location On Location On Location £22.50

International Delivery

Delivery Option Delivery Time Tracked Signed For Cost
Royal Mail (Orders up to £20) On Location On Location On Location £16.90
Royal Mail (Orders between £20 - £40) On Location On Location On Location £21.50
Royal Mail (Orders over £40) On Location On Location On Location £31.50

How quickly will my order arrive?

Our aim is to dispatch all orders placed before 11am Mon-Fri on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. In addition we will inform you at checkout if delivery may take a little longer due to high demand.

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

How can I track the status of my order?

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail/Uk Mail  website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between 07:00 and 18:00 Monday to Friday.
Royal Mail deliver - Monday - Saturday
UK Mail is a next day delivery service delivering between Monday - Friday

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

Special Delivery Instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please email us at info@shdmedical.co.uk, we aim to respond to all queries within 1 working day.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

Please note that all condoms are packaged discreetly in an anonymous package.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible by email at info@shdmedical.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

In most cases we will refund the cost of posting the item back to us.

Please do not return a damaged order to us without contacting us first.

 

Delivery