Delivery

 

Mainland UK Delivery

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. 

Delivery Option Delivery Time Tracked Signed For Cost
Royal Mail Standard Delivery 2 - 5 Working Days No No FREE
Royal Mail First Class Delivery 1 - 2 Working Days No No £1.35
Royal Mail First Class Delivery 1 - 2 Working Days No Yes £2.50
DX Secure Express Delivery Next Working Day If Ordered Before 11am Yes Yes £8.95


*Please note: Orders over £15 will automatically be sent using tracked/signed for service.
For Express Delivery we use both Royal Mail and UK Mail depending on weight.

How quickly will my order arrive?

Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. In addition we will inform you at checkout if delivery may take a little longer due to high demand.

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

How can I track the status of my order?

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail/Uk Mail  website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between 07:00 and 18:00 Monday to Friday.
Royal Mail deliver - Monday - Saturday
UK Mail is a next day delivery service delivering between Monday - Friday

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

Special Delivery Instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 07727292938 or email us at info@shdmedical.co.uk:

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

Please note that all condoms are packaged discreetly in an anonymous package.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible by email at info@shdmedical.co.uk or by phone on 07727292938. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

In most cases we will refund the cost of posting the item back to us.

Please do not return a damaged order to us without contacting us first.

 

Delivery